Managed IT services in Chattanooga.

For the great majority of what we do, nothing at all. Monitoring, patching, helpdesk, identity management and threat response are delivered remotely and are not affected by where either of us is. Where it matters is physical work, and we are direct about that: onsite visits in Chattanooga are arranged in advance rather than promised on short notice. If your operation needs someone in the building on short notice, say so early and we will tell you honestly whether we are the right fit.

Most, yes. Failed updates, account lockouts, misconfigured mail flow, malware, licensing, performance problems and the overwhelming majority of helpdesk tickets are all resolved remotely, and monitoring catches a good share of failures before anyone opens a ticket. What genuinely needs hands is physical: cabling, hardware replacement, a new site build-out.

Monitoring and threat detection run 24x7x365, so a failure or an intrusion at three in the morning is picked up then rather than at nine. Published helpdesk hours are Monday to Friday, 9am to 6pm Eastern, with after-hours support available around the clock. Network monitoring covering the infrastructure a freight operation runs on is $199.00 per site per month.